THE HAVENERY CLUB
FREQUENTLY ASKED QUESTIONS
THE HAVENERY CLUB
The Havenery Club is an International Retreat, Travel Experiences, And Vacation Professional Services Membership Marketplace, helping Retreat Seekers find the Havens of their next Retreat! The Havenery Club was created to help everone find their "Haven", that place that allows them to restore, reflect, and recharge! For some that is at the ocean, for others it is on the dance floor! Some can hear and be more clear while creating and others while experiencing adventure!
Join The Havenery Club as a retreat owner and list your accommodations, experiences, and services for Retreat Seekers! Join The Havenery Club as a Retreat Seeker and book your next Retreat, Travel Experience, or Vacation Professional Service!
THE BENEFITS OF JOINING THE HAVENERY CLUB!
The Havenery Club Is The Perfect Place To Find Your Next Retreat, Accommodations To Vacate To, And The Travel Experiences To Make New Memories! But That's Not All!!! We Offer Our Members Exclusive Benefits And Amazing Travel Insights That Can Only Be Experienced In The Havenery Club! From Discounted Accommodations and Travel Deals, Our Signature 'The Havenery Club' Magazine, And Discounts To Our Sister Companies, To A VIP Membership Option With Increased Savings, And Monthly VIP Membership Gifts! Members Of The Havenery Club Are Given Perks, Gifted, And Appreciated From Day 1!
FREQUENTLY ASKED QUESTIONS
1) Is there a fee to join The Havenery Club!? Annual Standard Traveler Membership in The Havenery Club is absolutely FREE and our VIP Traveler Membership is only $250 per year!
2) What is included in each membership? Standard Traveler Membership in The Havenery Club includes special discounts, membership pricing, up to 35% off in travel deals from our Hospitality Brand Members, and perks only given to members of The Havenery Club! Our VIP Traveler Membership is designed Traveler Members, even more! VIP Traveler Members enjoy exclusive VIP monthly giveaways, exclusive deals and pricing, perks from our Hospitality Brand Members, early access to savings and up to 75% off in travel deals! Both the Standard and the VIP Memberships receive, a unique Traveler Membership ID Number and Card, access to The Havenery Club Category Catalogs, exclusive deals from our sister companies of the Brands of The Sun*Kissed Designs, and The Havenery Club Magazine, all for free!
3) How long is Traveler Membership within The Havenery Club? All Memberships in The Havenery Club renew annually on the date of sign-up! Traveler Members are free to opt-out of their membership at anytime, but all paid fees are non-refundable.
4) Can I upgrade my Standard Traveler Membership To VIP Traveler Membership at anytime?! Of course! Simple email us at email@example.com with "Membership Upgrade" in the subject line! Provide your current contact information, and current Traveler ID Number and your account will be charged for the VIP Traveler Membership Account ($250) and upgraded! You will be able to access all of the deals and perks of VIP Membership immediately once you receive your confirmation email! Although VIP Traveler Membership upgrades do not provide retroactive savings or giveaways (meaning no discounts can be applied to reservations made before your account has been upgraded, nor will retroactive giveaways be given) your annual VIP Traveler Membership begins the day that you are invoiced and your VIP savings are accessible at that time as well! Please keep in mind that our Hospitality Brand Memberships may take a moment to update your status in their systems but we will provide confirmation if you need to book immediate travel, experiences, or services, Also keep in mind that VIP Traveler Membership is charged annually and is non-refundable and not transferable to another party.
5) How can I access a list of brands and businesses on The Havenery Club? The only way to see the brands and businesses within The Havenery Club and receive membership benefits and discounts, is to become a member!
6) How do I cancel my Traveler Membership on The Havenery Club? First, we hate to see you go and hope to see you return again for even more epicness that will unfold for all of our Members! To cancel your membership simply email firstname.lastname@example.org with "Cancel Membership" as your subject line. Though membership fees are nonrefundable, you will not be charged any upcoming annual membership renewal fees. You can always downgrade your VIP Membership to a Standard Traveler Membership Account and pay no annual fee going forward, and still remain in the hottest Retreat and Travel Membership Club around! Should you choose to still cancel your membership within The Havenery Club, you are still responsible for any outstanding payments and balances due to the Hospitality Brands that you have booked reservations and services with.
7) What do the Standard Traveler and VIP Traveler Membership Welcome Kits include?! The Standard Traveler Membership Welcome Kit includes your individual Traveler Membership ID Number and Digital Membership Card! This along with your phone number is given to verify your identity while you are making a reservation or booking a travel experience, retreat, or professional service with our Hospitality Brand Members! You are then given access to all of The Havenery Club Retreat and Travel Experiences Category Catalogs!! Each Category Catalog is a wealth of listings from the Hospitality Brand Members of The Havenery Club, sure to make your next vacation, memorable and amazing! Each Category Catalog has the contact information and direct links to the Hospitality Brands of The Havenery Club for you to contact and book from them directly! You will also receive discounts for our sister companies and you will receive you free subscription to The Havenery Club Magazine! Our VIP Traveler Membership includes all of the above along with the tentative dates of the their free gift shipments and deliveries! Each membership is sent to our Hospitality Brands in order to properly offer you the savings of your membership!
8) What kinds of Retreats, Travel Experiences, and Retreat Professional Services are offered in The Havenery Club? The Havenery Club offers Hospitality Brands for Worldwide Luxury Accommodations, Unique Accommodations, Traditional Accommodations, Food & Wine Retreats and Experiences (Cooking Classes, Food Travel Retreats, Vegan, Vegetarian, Kosher/Halal Food Experiences, Cultural Cooking Classes, Winery Tours, Brewery Tours and Experiences!), Adventure Retreats & Experiences (Wildlife, Nature, Outdoor Sports, Water Sports, Safaris, Outback Adventures, Winter Sports when in-season), Solo Retreats and Travel Experiences (Retreats for Solo Travelers, and Vacation Experiences for Solo Travelers), Themed Travel Experiences (55+, Girl's Trip, Guys Trip), And Volunteer Retreats and Experiences, Fitness & Yoga Retreats and Experiences (Fitness Bootcamps, Fitness Teacher Training Certifications, Yoga Retreats, Yoga Teacher Certifications, Technique Specific Fitness Retreats and Experiences), The Arts- Music Retreats, Art Retreats, Dance Retreats, Sewing/Knitting/Crochet/Textile Arts Retreats, Photography Retreats, Acting Retreats, Writing Retreats, Music Therapy Experiences, Art Therapy Experiences, Dance Therapy Experiences, Retreats and Travel Experiences For Children and People with Special Needs (Special Needs Experiences and Retreats for Children, Retreats and Travel Experiences for Children with Physical Impairments, Equine Therapy For Children With Special Needs, Retreats and Travel Experiences for Teens and Adults with Special Needs, Retreats and Travel Experiences for Teens and Adults with Physical Impairments, Equine Therapy for Teens and Adults with Special Needs.), Business, Online, and Team Building Retreats and Experiences (Business Coaching Retreats In-Person, Online Courses and Online Retreats, Team Building Retreats and Experiences including Escape Rooms, Obstacle Course, and Corporate Volunteering), Religious and Wellness Retreats and Experiences (Religious Retreats, Events, and Experiences, Spa and Wellness Retreats and Experiences, Meditative and Silent Retreats and Experiences), Diversity and Inclusion Retreats and Experiences (LGBTQ Retreats and Experiences, Cultural Retreats and Experiences, and Gender-Based Retreats and Experiences). The Havenery Club offers Retreat Professional Services as Commercial Rental Space (Available Hourly, Daily, Monthly for Business Meeting Offices and Boardrooms, Theatre and Dance Rental Spaces, Music Studio Rental Space, Photography Studio Rental Space, Fashion/Sewing Studio Rental Space, Commercial Kitchen Rentals, and Special Event Hall Rentals), Vehicle Rentals (Cars and SUVs, Motor Coaches, Private Planes and Jets, Private Yachts, RVs, and Cruise Experiences that can be booked and experienced!), and Vacation Professional Services (Professional Au Pair, Professional Pet Sitters, Professional Dog Walkers, Professional Housekeeping Services, Private Chefs, Private Trainers, and Professional Tour Guides). And we're just getting started! :o) !
9) How do I book my Retreat, Travel Experience, or Vacation Professional Service with the Hospitality Brands in The Havenery Club?! The Havenery Club Traveler Memebers book all of their desired retreats, travel experiences, and vacation professional services through the individual websites for each of the Hospitality Brands within The Havenery Club! They provide their The Havenery Club Traveler Membership ID Number and telephone number as their membership verification to receive discounted services and deals! Search the Category Catalog for your desired retreat and/or travel experience and contact via the website and contact details provided! Provide your Membership ID when booking to enjoy savings!
10) Can reservations and bookings be made on The Havenery Club website? No, we seek to offer our The Havenery Club Hospitality Brand Members full disclosure of their accommodations, services, and experiences by sending our Traveler Members directly to their company websites! Why?! Because they and their staff do all of the work in making your stay amazing and memorable and we do not need a commission from that! We ask all of our Hospitality Brand Members to offer all of our Traveler Members special discounts and services for being apart of The Havenery Club! Traveler Members provide their Traveler Membership ID and phone number to our Hospitality Brand Members while booking for access to their exclusive deals for The Havenery Club!
11) Can Traveler Member discounts be stacked!? While we do not support or allow stacked Traveler Membership discounts (with the same Hospitality Brand) nor adding additional 3rd- party discounts out of respect for our Hospitality Brands, it is of the sole discretion of the Hospitality Brand to offer The Havenery Club Traveler Members additional savings and deals to honor their membership in The Havenery Club! Consult with the individual Hospitality Brand about stacking discounts in addition to your Traveler Membership discount at the time of booking.
12) What deals and savings can a Traveler Member of The Havenery Club expect to receive?! For our Standard Traveler Members, they can expect deals and savings from our Hospitality Brand Members of at least 35%! Our VIP Traveler Members can expect deals and savings from our Hospitality Brand Members of up to 75%!
13) Do I have to sign a damage waiver, or pay a deposit for booking a Retreat, Travel Experience or for Vacation Professional Services? Booking, Reservation, and Contract Terms and Conditions are at the sole discretion of The Havenery Club Hospitality Brands! Please contact the individual Hospitality Brand directly for additional info!
14) Can I cancel my Retreat, Travel Experience, or Vacation Professional Service after I have booked, and receive a refund? The Hospitality Brands of The Havenery Club each determine their refund and booking cancellation terms, conditions and policies individually. Please review the content of the individual Terms and Conditions of each Hospitality Brand of interest on their websites, or through their contact information prior to making a reservation.
15) I've booked a Retreat, Travel Experience, or Vacation Professional Service and have had a bad experience. How do I report this to The Havenery Club? We first would like to apologize if you have had a less than perfect experience with one of the Hospitality Brands that we stand by. Feel free to contact the Hospitality Brand directly to address any concerns, experiences, refunds, or disputes. The Havenery Club prides itself on the reputation's of our Hospitality Brands! Though not actual brands owned or operated by The Havenery Club, each Hospitality Brand within The Havenery Club was carefully chosen for their amazing offers, great staff and overall comfort and experience! If you have had a less than favorable experience of any kind with a Hospitality Brand of The Havenery Club and have already contacted that brand to no recourse, contact us to provide additional information! Though we do not issue refunds of any kind, we will assess if the incident should affect the Hospitality Brand's continued membership within The Havenery Club! We invite you to read through section 9.4 "Disputes as a Buyer" of The Terms and Conditions Of The Havenery Club for Traveler Members, located on the 'Terms and Conditions' page in the upper right corner at the cross arrows icon, to gain a full scope of the refund and disputes policies of The Havenery Club and the experiences that you should let us know about!
16) Okay, I have had the MOST AMAZING EXPERIENCE with several Hospitality Brands within The Havenery Club! How can I rave about it?! To Us, of course!!! Simply send us an email to email@example.com and let us know about your amazing experiences and we will tell everyone we know! Literally! Your rave review may also land within the pages of The Havenery Club Magazine and on our social media accounts so send pics and any additional info that you would love for us to share!
17 )Does The Havenery Club offer any Group Tours, Travel Experiences or Branded Properties owned or operated by The Havenery Club?! We do! We have upcoming Group Tours And Travel Experiences and are working closely with privately owned resorts and locations to bring our Traveler Members amazing experiences that we not only stand by, but are apart of! View our "Come Away With Us" Page for more details!
18) Does The Havenery Club offer accounts for Group Memberships for groups wanting to find their own retreats and travel experiences?! Yep! Group Traveler Membership Accounts are available and must always be booking for the minimum person amount of 7 people or more. The individual Hospitality Brands of The Havenery Club determine the group rate discount within our Standard and VIP Traveler Memberships. Group Traveler Membership Accounts must be created under the Point of Contact of whom is responsible for the bookings and must list the Group Members of that group and their contact information.
19) Can children groups create their own membership accounts? With the influx of Cheer Squads and amazing groups that children are apart of and travel for, The Havenery Club has developed a Child Group Membership Traveler Account that is for groups of 7 children or more PLUS their parents and guardians for Dance Retreats, Special Needs Retreats, Art Therapy Retreats and any retreat or travel experience where children may travel to in a group! The Point of Contact for this membership account must be an adult and Parent of one of the children listed within the group.
20) Does The Havenery Club offer an Non-Profit Traveler Membership Accounts?! You bet! Nonprofit Traveler Memberships are available through our "Traveler Membership" Page!
21) Does The Havenery Club offer Business Traveler Accounts?! Absolutely! Business Travelers can join The Havenery Club and enjoy either Standard or VIP Membership! Visit our "Traveler Membership'" Page for more information!
22) I am a Travel Agent/Hospitality Brand/Retreat Location/Vacation Rental/Professional Offering Courses, Classes or Retreats! Can I sign-up as a Hospitality Brand within The Havenery Club!? Yes! The Hospitality Brand Membership Accounts of The Havenery Club consists of Businesses, Hospitality Professionals (perfect for Travel Agents, Event Planners, Au Pairs, Pet Sitters, Personal Trainers etc!), Corporations and VIP Account options! Visit our "Brand Memberships" Page for more details!
If your inquiry is not addressed above, feel free to message us at firstname.lastname@example.org!
The Havenery Club is the Retreat and Travel Experiences Membership Club and Marketplace owned and operated by The Sun*Kissed Designs!